Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (such as product launches, holidays, or promotions), processing times may be slightly longer. We appreciate your patience as we carefully prepare each order.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping: 2–3 business days
Delivery timelines are estimates and may vary due to carrier delays or peak seasons.
Free Shipping
We offer free standard shipping on orders over $75 within the United States.
Pre-Orders
If your order includes a pre-order item, your full order will ship once the pre-order item becomes available.
Estimated ship dates for pre-orders will be clearly listed on the product page. Please note that these are estimates and may shift slightly due to production or transit timelines.
Shipping Address Accuracy
Please double-check your shipping address before placing your order.
Bo & Mei is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If you notice an error, contact us as soon as possible at support@boandme.com, and we’ll do our best to help before the order ships.
Lost or Delayed Packages
Once an order has been handed off to the carrier, shipping is outside of our control.
If your package is delayed, lost, or marked as delivered but not received, please:
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Check with neighbors or your local carrier
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Contact the shipping carrier directly using your tracking number
If you still need help, reach out to us at support@boandmei.com and we’ll do what we can to support you.