FAQ

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When will I receive my kits?

All orders will ship in January 2024 and arrive before Lunar New Year on February 10, 2024, in time for your holiday preparations. You will receive shipping and tracking updates via email.

Do you offer free shipping?

Because we are a small business just starting out, we are still figuring out the logistics of shipping across the US and unable to offer free shipping for our first product line. Shipping rates are fixed by weight and reflect a cost-sharing arrangement, which means, we pay the balance of shipping above the fixed rate.

Once we have a better understanding of order fulfillment operations, we hope to offer free shipping benefits for future kit collections. We love free shipping too!

Can I make a bulk order?

We are happy to fulfill bulk orders of 10 or more kits! Please reach out to us directly at hello@boandmei.com for support with your bulk order.

Where do you ship to?

We ship anywhere in the United States and will expand to international shipping if demand allows. Please email us at support@boandmei.com if you are outside the US and would like to order a kit.

What is your return policy?

All sales are final, and we cannot accept returns, exchanges, or cancellations. However, if any item in your kit arrives damaged, please contact us at support@boandmei.com and we will be happy to help!

What other kits do you offer?

We're so excited to launch Bo & Mei with our first collection, Year of the Dragon for Lunar New Year 2024!

In 2024 and beyond, we look forward to offering kits for connecting with Asian culture with ease, including other Asian holidays, marriage tea ceremonies, honoring ancestors, baby milestones, and more!